Refund policy

Last updated: July 24, 2026
Western Works Supply wants you to get the right material the first time. Because our products are heavy, often custom-cut, and job-site specific, our return policy is structured to protect both the buyer and the integrity of the materials.
Eligible Returns
  • Unopened, undamaged, and unused products in original packaging may be returned within 14 days of delivery.
  • Products must be in resalable condition. We cannot accept returns on opened bags of cement, mortar, or concrete mix; cut lumber; partial insulation batts; or mixed paint/stain.
  • Defective or incorrectly shipped items are eligible for full refund or replacement at no cost, including return shipping.
Non-Returnable Items
  • Cut-to-length lumber, LVL beams, and rebar
  • Opened or partial bags of cement, mortar, concrete mix, or stucco base coat
  • Used or installed insulation, spray foam kits, or radiant barrier foil
  • Custom or special-order items
  • Items marked "Final Sale" at checkout
Return Process
  • Contact us at jdarreljensenddsps85@cavopo.com within 14 days of delivery with your order number and photos of the item(s).
  • If approved, we will provide a Return Merchandise Authorization (RMA) number and instructions.
  • Buyer is responsible for return shipping on all non-defective returns. Original shipping charges are non-refundable.
  • Refunds are processed within 5–7 business days after the returned item is received and inspected.
Damaged or Missing Items
  • Inspect your delivery immediately. Note any damage on the carrier's delivery receipt before signing.
  • Report damage or shortages within 48 hours to jdarreljensenddsps85@cavopo.com with photos. We will file the carrier claim and send replacements.
Cancellations
  • Orders may be cancelled before shipment for a full refund. Once an order has shipped, standard return terms apply.